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Tracking SOP

Enhanced Conversions

Two separate mechanisms — on-site (a dedicated User-Data tag) and offline (its own account-level toggle) — easy to assume one covers the other.

On-site (Google Ads)

  • A UPD - Lead Contact Data variable (User-Provided Data type, Manual configuration) maps Email/Phone to DLV - user_email / DLV - user_phone.
  • A dedicated Google Ads - User Data (Generate Lead) tag (type: Google Ads User-provided Data Event) sends this data.
  • The older method — checking "Include user-provided data" directly inside the Conversion Tracking tag itself — was removed by Google as of April 2025. Official documentation continued describing it as available for some time after removal. The separate User-Provided Data Event tag is the current, correct method (Debugging Journal #6).

Offline (Enhanced Conversions for Leads)

  • A separate account-level toggle from the base "Enhanced conversions" setting — must be explicitly enabled on its own under Tools & Settings → Conversions → Settings.
  • Uses the same underlying hashed-data infrastructure to improve match quality for the offline conversion imports.
  • Known gap: per-row visitor consent state is not currently captured at lead-submission time, so imported offline conversions fall back to the account-level consent default rather than each specific visitor’s actual choice.

Server-side (Meta CAPI) — a related but distinct mechanism

  • Automap User Data alone did not pick up the custom-named user_email/user_phone parameters — confirmed root cause: GTM server-side Event Data variables must reference nested paths (params.user_email), not flat top-level keys.
  • Fix: two Event Data variables (keys params.user_email, params.user_phone) plus two manual Property rows in the CAPI tag’s User Data section, with Automap left checked alongside them — not replacing it.
  • Verified fixed live: Meta’s Test Events tool showed User data keys: Email address, Browser ID, IP address, Phone number, User agent.
  • See Debugging Journal #16 and the dedicated click-path guide for the full sequence.